Privacy and data security
Schottler Consulting adopts Australian best practice in the management of
confidentiality and data security in social and market research through the following methods:
Adherence to Australian research and security standards and principles
Adoption of research practices which manage consent and confidentially
Social and market research CATI survey data collection is accredited to the ISO20252 Market, Opinion and Social Research Standard.
Approaches to quality management include:
Development and approval processes for key elements in research design and services, including in proposals, quotations and survey questionnaires
Adherence to quality standards for recruitment, appraisal and training of staff
Verification and checking of field work
Independent checking of data analysis and interpretation
Back-up, retention and security of data and research records
Data is stored off site in a Tier IV data centre as part of a daily back up schedule. A further encrypted copy of company project data is also stored off site to ensure full redundancy of project data and files.
Historical back up records are typically available for around 6-9 months and are automatically replaced.
Security updates for file server systems are also updated regularly based on security risks identified by the original equipment manufacturer. This ensures that data is protected at all times.
All work conducted by Schottler Consulting is designed to comply with the
Privacy Act 1998 and the Australian Privacy Principles under Schedule 1 of the Act.